South Jordan Buy Local is a program run by the South Jordan Chamber of Commerce and BP Media. It is also sponsored by The South Jordan Journal. Small and especially local businesses are being put out of business across the country by large stores and several online retailers. It is so important to keep the flavor of our city by keeping the locally-owned businesses going.
Help us do this by being a part of the South Jordan Chamber’s Buy Local program and connecting with the other South Jordan Businesses by belonging to the Chamber. Want to know more about the South Jordan Buy Local or the South Jordan Chamber? Use this form to contact us.
I guess American first added a prefix to my banking account for automatic. Withdrawal didn't let me know so my rent didn't go through and had to pay a $300 fine during Christmas..Now you have to put a code in everytime I log in. What's the point of the password
My recent experience at the American First Credit Union, particularly with employees Kara and Amy, was not just disappointing, but frankly unacceptable. The situation involved a simple task – cashing a check – that was turned into a frustrating ordeal due to their unprofessional conduct. Firstly, their refusal to cash a check dated just one day in the future, despite having permission from the account owner, was an example of inflexible and impractical policy enforcement. The decision to withdraw funds from the corresponding business account and then withhold them from me was baffling and disrupted my financial plans. The customer service aspect was deeply concerning. Being made to wait for over 49 minutes is in itself a sign of operational inefficiency. However, the blatant unprofessionalism displayed by Kara and Amy, who chose to discuss my situation in front of me, was disrespectful and highly unprofessional. This behavior is not only unacceptable but also tarnishes the reputation of American First Credit Union. What concerns me most is the casual disregard for customer time and the apparent lack of accountability in handling straightforward transactions. This incident reflects a serious need for reevaluation of staff training and customer service protocols at the credit union. I strongly urge the management at American First Credit Union to address these issues immediately. Such service is intolerable and does not meet the basic standards expected from a financial institution. Future customers should not have to endure similar experiences.
Friendly atmosphere and very helpful. The only thing was they wanted to put a 10 day hold on a local check from a very prominent law firm. I made the deposit at my other bank with only a 3 day hold. Then I needed to get a cashier check from my bank and deposit that amount into America first to pay off my auto loan.
This branch is notoriously difficult to work with. They don’t offer solutions to problems, just problems to the process. I’ve asked other branches about them and they all say this branch is poorly managed and hard to work with internally as well.
If I could give zero stars I would. I made a cash deposit through the ATM Tuesday July 26th and the ATM “ate” my money (somewhere between $270-$310). I immediately went inside and spoke with a teller. The teller told me there was nothing she could do; I would have to wait until the ATM is serviced through their third party vendor the following Monday, but in the meantime she recommended that I see if my financial institution will dispute it for me. I do not bank with AFCU, but my auto loan is here. I’ve used the ATM before for a cash deposit with no issues. I went in on Monday August 1st, and the teller said it could take up to 48 hours for the company that services the ATM to “investigate”. She also told me that it’s the risk I take using the ATM… Great customer service and empathy by the way. Now that it’s been 48 hours, I called their call center and was told it can actually take up to 45 days since I’m considered a non member. This whole situation has been extremely frustrating and stressful. It seems like each person I’ve dealt with has just given me a run around. I will never utilize this location in the future and I plan on moving my auto loan elsewhere due to their customer service or lack thereof.